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Dear Jarrett – How To’s and Quick Tips

Dear Jarrett, Answering our Customers QuestionsJarrett King - Delivery Specialist


This Month's Question


Question: 
Dear Jarrett,
I have a 2017 GMC Sierra 1500, and I am having an issue with my replacement key I just had cut… When I try to start my truck, it triggers an anti-theft message on my dashboard, but I copied the key that came with my truck???
Sincerely, Keyless in Kitscoty

Answer: 
Dear Keyless in Kitscoty,
Thank you for your submission. You may need to call/come in and speak to one of our service advisors to fully troubleshoot your issue (403-329-4444), however, if it is the anti-theft feature, it is usually due to the use of a key that has not been programmed correctly for your vehicle...


A couple questions to consider:

  • Is the key you are using a genuine GM key?
  • Did you purchase it from a dealership, or was it copied by a retailer (such as kiosk, or a locksmith/key cutter?)

If this is the case, the key you had cut may open the door, and fit into the steering column, however, it will trigger the anti-theft system when used to start the vehicle! Many of the keys in modern vehicles have a computer chip in the top of the key that can trigger the anti-theft system, if not programmed correctly to the vehicle, by a genuine GM dealer/supplier. Also, on model year 2017 (and up) vehicles, the key fob will need to be programmed at the same time.

Please let me know if there is anything else I can help you with, and I will get back to you asap.
Have a great day!

Sincerely,
Jarrett King


 
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